Shipping Policy

Thank you for shopping with us. Below you’ll find important information regarding our shipping practices.

Order Processing Time
All orders are processed within 1–2 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders are processed and shipped by Isa & Jules, from Tampa, Florida, United States.

If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you via email.

Shipping Rates & Delivery Estimates

U.S. Orders
Orders with a delivery address within the U.S. qualify for free economy shipping. If you need your order expedited, these options will be available and calculated at check-out. Our shipping providers within the U.S. include USPS, UPS, and FedEx.

International Orders
For international orders, shipping charges will be calculated and displayed at checkout.

Estimated delivery times vary based on your location and selected shipping method:

Domestic Shipping: 5–8 business days
International Shipping: 8–10 business days

Delivery delays can occasionally occur due to carrier issues, customs processing, or other factors outside our control.

Shipping Destinations
We currently ship domestically within the US and internationally. If your country is not listed at checkout, shipping is not available to your location at this time.

Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number(s). Tracking information may take up to 24 hours to become active.

Customs, Duties & Taxes
We are not responsible for customs duties, taxes, or additional fees imposed by your country. All fees incurred during or after shipping are the responsibility of the customer.

Lost or Damaged Packages
Isa & Jules is responsible for your order until it is successfully delivered. If your package is lost or arrives damaged, please contact us at support@hdezfashion.shop and we will work with the shipping carrier to resolve the issue and ensure you receive your order or send out a replacement order.

If you need assistance, please contact us at support@hdezfashion.shop.

Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. If an incorrect address is provided at checkout, please contact us immediately. Once an order has shipped, we may be unable to make changes, but we will do our best to assist.

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